Terms of sale
TERMS AND CONDITIONS OF SALE, WEBSITE USE AND RIGHT OF WITHDRAWAL
Last updated: July 2026
These Terms and Conditions of Sale govern the sale of products offered through the website www.capfito.com, owned and operated by Capfito S.r.l.
These Terms apply to contracts concluded between:
Seller
Capfito S.r.l.
Registered Office: Piazza Innocenzo Vigliardi Paravia 9/c – 10144 Turin – Italy
VAT No. / Tax Code: 12430100011
E-mail: info@capfito.com
and any user purchasing products through the Website.
These Terms and Conditions have been drafted in accordance with applicable Italian and European legislation, including:
- Italian Legislative Decree No. 70 of 9 April 2003 on Electronic Commerce;
- Italian Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code);
- Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
- applicable European legislation governing distance selling contracts and digital tools for exercising the right of withdrawal.
1. Scope of Application and Definitions
These Terms and Conditions govern all purchases made through the website www.capfito.com.
For the purposes of these Terms:
“Seller” means Capfito S.r.l., owner of the Website and contracting party responsible for the sale of the Products.
“Consumer” means any natural person acting for purposes outside their trade, business, craft or profession.
“Business Customer” means any individual or legal entity acting in the course of its trade, business or professional activity.
The legal protections granted under consumer legislation, including the right of withdrawal, apply exclusively to Customers qualifying as Consumers.
Capfito S.r.l. reserves the right to amend or update these Terms and Conditions at any time. Any amendments shall become effective upon publication on the Website and shall apply only to orders placed after the publication date.
2. Product Information
The Seller makes every reasonable effort to ensure that all product descriptions, technical specifications, images, prices and availability shown on the Website are accurate and up to date.
Product images are provided for illustrative purposes only and may differ slightly from the actual products supplied due to manufacturer updates or display settings on the Customer’s device.
Before placing an order, Customers are responsible for ensuring that the selected product is suitable for their intended use.
Capfito S.r.l. shall not be liable for improper use of products or for use contrary to the manufacturer’s instructions.
3. Customer Registration and Account Responsibility
To purchase products, Customers may be required to provide personal information necessary for processing their orders.
Customers warrant that all information provided is accurate, complete and kept up to date.
The use of false, fictitious or third-party personal information without authorization is strictly prohibited.
Customers are responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account unless they can demonstrate that unauthorized use occurred through no fault of their own.
4. Ordering Procedure and Contract Formation
Customers may purchase products available on the Website by completing the online ordering procedure, which includes:
- selecting the desired products;
- entering shipping and billing information;
- choosing a payment method;
- reviewing the order summary;
- confirming the purchase.
Before submitting the order, Customers may review and correct any errors.
Submitting an order constitutes an offer by the Customer to purchase the selected Products.
Following submission, the Customer will receive an electronic acknowledgement confirming receipt of the order.
The sales contract shall be deemed concluded only when Capfito S.r.l. expressly accepts the order or dispatches the ordered products.
Capfito S.r.l. reserves the right to refuse incomplete, inaccurate or fraudulent orders, as well as orders relating to unavailable products.
Where an order cannot be accepted, any payments already received shall be refunded in full.
5. Prices, Availability and Payment
All prices displayed on the Website are expressed in Euro (€) and include VAT where applicable, unless otherwise stated.
Any additional charges, including shipping costs, shall be clearly indicated before the Customer confirms the order.
Accepted payment methods are those displayed during the checkout process.
Payment shall be deemed completed only when the relevant funds have been successfully credited to Capfito S.r.l.
If payment is not successfully completed within the required timeframe, Capfito S.r.l. reserves the right to cancel the order after informing the Customer.
6. Performance of the Contract, Shipping and Delivery
Capfito S.r.l. shall prepare and dispatch orders in accordance with the procedures and delivery times specified in the relevant information sections of the Website.
Products shall be delivered to the shipping address provided by the Customer during the ordering process.
Unless otherwise agreed between the parties, delivery shall take place within the period required by applicable law and, in any event, no later than thirty (30) days from the conclusion of the sales contract.
If delivery is not completed within this period, the Customer may grant Capfito S.r.l. an additional reasonable period to perform the delivery. Should delivery still not take place within such additional period, the Customer may terminate the contract in accordance with applicable law.
Products may be delivered by express courier or any other carrier appointed by Capfito S.r.l.
The risk of loss of or damage to the Products shall pass to the Consumer only when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Products.
Upon delivery, Customers are encouraged to inspect the package and verify that the Products received correspond to the order placed.
Any damage or irregularity identified upon delivery should be reported to the carrier and subsequently notified to Capfito S.r.l. by e-mail at info@capfito.com.
Failure to notify the carrier immediately shall not affect the Consumer’s statutory rights under the legal guarantee of conformity.
7. Invoicing
For each order, Capfito S.r.l. shall issue the tax documentation required under applicable Italian law.
Invoices or fiscal receipts may be issued and delivered electronically where permitted by law.
Customers are responsible for ensuring that the billing information provided during the purchase process is accurate and complete.
8. Legal Guarantee of Conformity
All Products sold by Capfito S.r.l. to Consumers are covered by the Legal Guarantee of Conformity provided for under Articles 128 and following of the Italian Consumer Code.
The legal guarantee is valid for 24 months from the date of delivery and covers any lack of conformity existing at the time the Products are delivered.
Where a Product is found to be non-conforming, the Consumer shall be entitled to the remedies provided by applicable law, including, where appropriate:
- repair of the Product;
- replacement of the Product;
- an appropriate reduction in the purchase price;
- termination of the contract.
Capfito S.r.l. shall examine each warranty claim in order to determine the nature of the reported defect.
Customers may be requested to provide photographs, documentation or return the Product for inspection where reasonably necessary.
The legal guarantee does not cover damage resulting from:
- improper or incorrect use of the Product;
- failure to follow the manufacturer’s instructions;
- unauthorized modifications or repairs;
- normal wear and tear.
Any commercial warranty offered by the manufacturer is additional to, and does not affect, the Consumer’s statutory legal rights.
9. Customer Responsibility for Product Use
Customers are responsible for selecting Products suitable for their intended purposes and for using them correctly.
Before using any Product, Customers should verify:
- that the Product is suitable for the intended application;
- the manufacturer’s instructions and safety warnings;
- any technical requirements necessary for proper installation or use.
Capfito S.r.l. shall not be liable for damages arising from improper, unlawful or inappropriate use of the Products or from failure to comply with the manufacturer’s instructions.
10. Right of Withdrawal
In accordance with applicable consumer protection legislation, Consumers have the right to withdraw from the purchase contract within fourteen (14) calendar days without giving any reason and without incurring any penalty.
The withdrawal period begins on the day the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Products.
The right of withdrawal may be exercised by:
- using the “Return / Withdrawal Button“ available on the Contact page of www.capfito.com; or
- sending an explicit declaration by e-mail to info@capfito.com.
The withdrawal request should include at least:
- the Customer’s full name;
- the order number;
- identification of the Products concerned;
- an explicit declaration stating the intention to withdraw from the contract.
Submitting the request through the Return / Withdrawal Button shall have the same legal effect as submitting a written withdrawal notice by e-mail.
Once the request has been received, Capfito S.r.l. will provide the Customer with the necessary instructions for returning the Products.
The Products must be returned without undue delay and, in any event, within fourteen (14) days from the date on which the Customer communicated the decision to withdraw.
Returned Products should be complete and, where reasonably possible, include all accessories, user manuals and the original packaging.
The Customer shall only be liable for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning.
11. Product Returns
Returned Products shall be sent to:
Capfito S.r.l.
Piazza Innocenzo Vigliardi Paravia 9/c
10144 Turin – Italy
Unless otherwise stated by Capfito S.r.l., the direct cost of returning the Products shall be borne by the Customer.
Customers are strongly advised to use a tracked shipping service.
Capfito S.r.l. shall not be liable for Products lost or damaged during their return transit until they are actually received at the above address.
12. Refunds Following Withdrawal
Where the Customer validly exercises the right of withdrawal, Capfito S.r.l. shall reimburse all payments due in accordance with applicable law.
The refund shall include:
- the purchase price of the returned Products;
- the standard delivery costs originally paid by the Customer, limited to the cost of the least expensive standard delivery method offered by Capfito S.r.l.
Any additional costs arising from the Customer’s choice of a delivery method other than the least expensive standard delivery offered shall not be reimbursed.
Refunds shall be made using the same payment method used for the original transaction, unless otherwise agreed with the Customer.
Capfito S.r.l. may withhold reimbursement until the returned Products have been received or until the Customer has supplied satisfactory evidence of having returned the Products, whichever occurs first.
The reimbursement shall be made within fourteen (14) days from receipt of the Customer’s withdrawal notice, subject to the Seller’s right to withhold reimbursement as described above.
13. Exceptions to the Right of Withdrawal
Pursuant to Article 59 of the Italian Consumer Code (Legislative Decree No. 206/2005), the right of withdrawal does not apply in the cases provided by law.
By way of example, the right of withdrawal shall not apply to:
- Products made to the Customer’s specifications or clearly personalized;
- sealed Products which are not suitable for return due to health protection or hygiene reasons once unsealed after delivery;
- Products which, after delivery, have become inseparably mixed with other goods;
- sealed audio recordings, video recordings or software where the seal has been removed after delivery, where applicable;
- Products whose value has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics and proper functioning.
Where a Product falls within one of the statutory exceptions to the right of withdrawal, this information will be clearly indicated before the purchase is completed.
14. Payment Services
Certain payment methods available on the Website may be provided through specialized third-party payment service providers.
Any processing of payment data carried out by such providers shall be governed by their respective privacy policies and contractual terms.
Capfito S.r.l. does not store complete payment card details except where strictly necessary for administrative or legal purposes and only in accordance with applicable law.
15. Personal Data Protection
Personal data provided by Customers are processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Italian legislation.
The complete Privacy Policy is available on the Website:
Personal data required to process orders, payments, deliveries, customer support requests and product returns are processed on the legal basis of contract performance and compliance with legal obligations.
Customer consent is requested only where required by law, including for marketing communications and newsletters.
Under the GDPR, Customers are entitled to exercise, where applicable, the following rights:
- right of access to personal data;
- right to rectification;
- right to erasure;
- right to restriction of processing;
- right to object to processing;
- right to data portability.
Requests concerning the exercise of these rights may be sent to:
Capfito S.r.l.
E-mail: info@capfito.com
16. Marketing Communications
Marketing communications, promotional offers and newsletters shall be sent only in accordance with applicable law and, where required, following the Customer’s prior consent.
Customers may withdraw their consent at any time by using the unsubscribe link included in marketing communications or by contacting Capfito S.r.l. directly.
17. Intellectual Property
All content published on www.capfito.com, including but not limited to text, images, photographs, graphics, trademarks, logos, technical documentation and other materials, is protected by applicable intellectual property laws.
No content may be reproduced, distributed, modified or otherwise used, in whole or in part, without the prior written consent of Capfito S.r.l., except where expressly permitted by law.
18. Customer Service and Complaints
For information, customer assistance, complaints or communications relating to orders, Customers may contact:
Capfito S.r.l.
Piazza Innocenzo Vigliardi Paravia 9/c
10144 Turin – Italy
E-mail: info@capfito.com
Telephone: +39 011 0205159
Capfito S.r.l. undertakes to handle customer enquiries and complaints within a reasonable timeframe.
19. Dispute Resolution and Consumer Protection
Capfito S.r.l. is committed to handling any complaints or disputes submitted by Customers with the aim of reaching an amicable solution whenever possible.
If no amicable solution can be reached, Consumers may exercise all rights and remedies provided under applicable consumer protection legislation.
Nothing in these Terms shall affect the Consumer’s right to refer disputes to Alternative Dispute Resolution (ADR) bodies where available under applicable law.
20. Online Dispute Resolution
For purchases concluded online, Consumers may make use of the dispute resolution procedures provided for under applicable European and Italian legislation.
Where available, disputes may be submitted to the competent Alternative Dispute Resolution (ADR) bodies in accordance with the applicable legal provisions.
21. Governing Law
These Terms and Conditions of Sale and all contracts concluded through www.capfito.com shall be governed by and construed in accordance with the laws of Italy.
For matters not expressly governed by these Terms, the following legislation shall apply where relevant:
- the Italian Civil Code;
- Italian Legislative Decree No. 70/2003 on Electronic Commerce;
- Italian Legislative Decree No. 206/2005 (Italian Consumer Code);
- Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
- any other applicable Italian or European legislation.
22. Jurisdiction
Where the Customer qualifies as a Consumer, any dispute arising out of or relating to these Terms or any contract concluded through the Website shall be subject to the jurisdiction of the court of the Consumer’s place of residence or domicile, as provided by the Italian Consumer Code.
Where the Customer is acting in the course of a business or professional activity, the Court of Turin (Italy) shall have exclusive jurisdiction, unless mandatory provisions of law provide otherwise.
23. Partial Invalidity
Should any provision of these Terms and Conditions be found to be invalid, unlawful or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
Where possible, the invalid provision shall be replaced by a valid provision reflecting as closely as possible the original legal and commercial intent.
24. Amendments to these Terms and Conditions
Capfito S.r.l. reserves the right to amend or update these Terms and Conditions at any time.
Any amendments shall become effective upon publication on www.capfito.com and shall apply exclusively to orders placed after the date of publication.
Orders already confirmed shall remain governed by the Terms and Conditions in force at the time the order was placed.
25. Acceptance of the Terms and Conditions
Before completing any purchase, the Customer confirms that they have read, understood and accepted these Terms and Conditions of Sale.
The Consumer further acknowledges that all mandatory pre-contractual information required under applicable legislation governing distance selling contracts has been provided before the conclusion of the contract.
Seller Information
Capfito S.r.l.
Piazza Innocenzo Vigliardi Paravia 9/c
10144 Turin – Italy
VAT No. / Tax Code: 12430100011
E-mail: info@capfito.com
Telephone: +39 011 0205159
Last updated: July 2026